Endeavour PracticeCleveland Health Centre20 Cleveland SquareMiddlesbrough, TS1 2NXTel: 01642 242192
If you require a GP or Nursing Appointment out of normal practice hours or general medical advice please call the Star 111 Service. Alternatively you can book an out of normal surgery hours appointment via the following URL http://www.starappointment.co.uk/booking/ simply copy & paste this into your web browser.
STAR 111 Out of Hours Service
IMPORTANT NOTICE FOR PATIENTS
SURGERY CLOSURE DUE TO GP TRAINING ON THE FOLLOWING DATES :-
Thursday 15th November 2018
Thursday 14th February 2019
Thanks to our system, doctors are able to see the most ill patients first. Patients also have an increased chance of seeing their doctor of choice. We do have a number of advice calls available. The process is as follows:
For advice or an appointment with the doctor, contact us on the Appointments Line (01642 355 382) . If booking an appointment with the nurse or for bloods, this is completed in the traditional way. Advice calls are strictly for medical advice. If you are contacting us for a repeat fit note then the reception staff will deal with your request on the doctors behalf. Our reception staff are trained Care Navigators and as such they may direct you to a Pharmacist or other Health Professional who may be able to deal with your query more quickly.
The receptionist will ask you for the patient’s name and a contact number & a brief description of the problem. If you need to speak to the doctor urgently, because it’s an emergency, tell the receptionist straightaway.
The receptionist will ask you to say generally what your health problem is. You don’t have to tell the receptionist if you don’t want to, but if you can, it helps the doctor to decide whom to prioritise for a call back based on clinical need. Wherever possible the receptionist will try to arrange for you to speak to your chosen doctor.
Your doctor will call you back as soon as they can. Generally you will be called at a set time. You can then talk to your doctor about your health problem in the same way you do if you come into the surgery for your appointment. If the doctor thinks that a face-to-face appointment is still required, he or she will make an appointment for you.
Home visits can be arranged for those unable to leave their home because of their illness.
Requests should be made before 10 am on 01642 242192.
Visits are not made only because of transport difficulties.
Click on the questions below to view the answers.
Why is the surgery offering telephone appointments?
What do I do if I need an emergency appointment?
Can I still telephone to make an appointment for a home visit?
Are telephone appointments safe?
What happens if I have trouble using the telephone?
Will I be seen quicker if I come into the surgery?
Can I still book an appointment for next week or next month?
Are the telephone calls recorded?
I’m not comfortable telling the receptionist what is wrong, do I have to?
You have told us that sometimes you find it frustrating and difficult to get the appointment you need, when you need it. By offering telephone appointments and giving advice this way we can make sure that everyone is able to speak to, or see, their doctor on the day that they call or on the day that they choose.
Many people don’t need to come into the surgery to be seen at all; their problem can be dealt with by telephone. This gives your doctor more time to see those people that need appointments in the surgery. And, because your doctor is the one making the appointments, he or she can judge how much time you might need and give you a long or short appointment. This helps appointments to run to time and means you’re more likely to be seen on time. We also know that when people make an appointment close to the date that they call, they are more likely to keep the appointment.
Telephone the Appointments Line (01642 355 382) and tell the receptionist that your health problem is urgent. He or she will put you straight through to a doctor if one is free. If all of the doctors are busy, the receptionist will make sure that a doctor calls you back as soon as they can.
When you speak to the doctor ask for a home visit. If your doctor thinks you need to be seen at home, he or she will arrange this when you speak to them.
During your call with the doctor, he or she will ask questions to help them make a decision about whether you need to be seen in person or not. For example, if your doctor needs to look at something or examine you, you will be asked to come into the surgery for the appointment. If your doctor thinks you need to be seen he or she will always ask you to come in to the surgery.
If you have difficulty using a telephone you can still come in to the surgery to book an appointment. You will be added to the doctors list and they will book your appointment or advise you in the same way.
Unless your problem is an emergency, you won’t be seen more quickly if you come into the surgery to make an appointment. You may have to wait at the surgery, so if you can telephone for an appointment it’s usually more convenient for you.
You can still book some appointments in advance. However, because you can get an appointment on any day that you call, you shouldn’t need to book ahead.
No, the calls aren’t recorded. The telephone appointments are as confidential as the appointments in the surgery.
Knowing what your health problem is generally helps the staff at the surgery to make sure those people with more urgent problems are seen quickly. However, you don’t have to tell the receptionist what is wrong. If you’re not comfortable talking about your health problem, simply say you would rather not and the receptionist will respect your wishes.
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