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Noticeboard

If you require a GP or Nursing Appointment out of normal practice hours or general medical advice please call the Star 111 Service.  Alternatively you can book an out of normal surgery hours appointment via the following URL   http://www.starappointment.co.uk/booking/ simply copy & paste this into your web browser.

STAR 111 Out of Hours Service

If you cannot get an appointment at your own GP surgery you can ask them to make you an appointment at one of our STAR GP centres. If you need to see or speak to a GP out of hours you should call NHS 111 to access the STAR service or alternatively book on line using the following URL http://www.starappointment.co.uk/booking/ copy & paste it into your web browser.

The STAR service offers appointments from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends and Bank Holidays.

One of our GPs or a nurse practitioner will ring you back and carry out an initial assessment over the telephone.

If required, the clinician will either consult over the telephone or offer a face-to-face appointment at one of our dedicated GP centres.

Patients accessing our service will always be asked for their consent to allow clinicians to view their electronic medical records, which will help us provide the most appropriate advice and care. Patients may also be referred onto other services more appropriate to their needs

IMPORTANT NOTICE FOR PATIENTS

SURGERY CLOSURE DUE TO GP TRAINING ON THE FOLLOWING DATES :-

Thursday 20th September 2018

Thursday 15th November 2018

Thursday 14th February 2019 

THE LOCAL NHS HAVE ARRANGED FOR THE DOCTORS TO ATTEND TRAINING. THEREFORE THE PRACTICE WILL BE CLOSED FROM 12.30.P.M. ON THAT DAY,  UNTIL IT RE-OPENS AS USUAL ON THE FOLLOWING MORNING. PATIENTS CAN TELEPHONE 111 IF THEY NEED TO SPEAK TO A HEALTH PROFESSIONAL WHILE THE SURGERY IS CLOSED. 

 

Appointments System

Thanks to our system, doctors are able to see the most ill patients first. Patients also have an increased chance of seeing their doctor of choice. We do have a number of advice calls available. The process is as follows:

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For advice or an appointment with the doctor, contact us on the Appointments Line (01642 355 382) . If booking an appointment with the nurse or for bloods, this is completed in the traditional wayAdvice calls are strictly for medical advice. If you are contacting us for a repeat fit note then the reception staff will deal with your request on the doctors behalf. Our reception staff are trained Care Navigators and as such they may direct you to a Pharmacist or other Health Professional who may be able to deal with your query more quickly.

The receptionist will ask you for the patient’s name and a contact number & a brief description of the problem. If you need to speak to the doctor urgently, because it’s an emergency, tell the receptionist straightaway.

The receptionist will ask you to say generally what your health problem is. You don’t have to tell the receptionist if you don’t want to, but if you can, it helps the doctor to decide whom to prioritise for a call back based on clinical need. Wherever possible the receptionist will try to arrange for you to speak to your chosen doctor.

Your doctor will call you back as soon as they can. Generally you will be called at a set time. You can then talk to your doctor about your health problem in the same way you do if you come into the surgery for your appointment. If the doctor thinks that a face-to-face appointment is still required, he or she will make an appointment for you.

 

 
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