Thanks to our innovative system, doctors are able to see the most ill patients first. Patients also have an increased chance of seeing their doctor of choice. The process is as follows:
For advice or an appointment with the doctor, contact us on the Appointments Line (01642 355 382) on the day that the appointment or advice is required. (If booking an appointment with the nurse or for bloods, this is completed in the traditional way).
The receptionist will ask you for the patient’s name and a contact number. If you need to speak to the doctor urgently, because it’s an emergency, tell the receptionist straightaway.
The receptionist will ask you to say generally what your health problem is. You don’t have to tell the receptionist if you don’t want to. But if you can, it helps the doctor to decide whom to prioritise for a call back based on clinical need. Wherever possible the receptionist will try to arrange for you to speak to your chosen doctor.
Your doctor will call you back as soon as they can. If you want us to call you between certain times then tell us and, where possible, we will arrange that. You can then talk to your doctor about your health problem in the same way you do if you come into the surgery for your appointment. If the doctor thinks that a face-to-face appointment is still required, he or she will make an appointment for you.