How we can Work Together
The practice will not tolerate unacceptable behaviour from patients or visitors to the practice. If any member of the practice team, or any other person who is in the practice, is the subject of violent or abusive behaviour, or feels threatened for their safety, the practice reserves the right to take immediate action. Such action may include requesting the attendance of the police, and immediate removal from the practice’s list of patients.
How We Can Help
Good health involves patients, doctors, nurses and others working together. Our practice team will do everything we can to keep you healthy. We will treat you as an individual and make every effort to respect your privacy and personal beliefs. We will also try and ensure that whatever your condition you have easy access to the services we provide and that you fully understand what it is we are trying to do. By working together we will be able to agree on the best ways of keeping you as healthy as possible.
- We expect that you will normally be able to see the doctor of your choice within a week. Please remember that all the doctors have professional and personal commitments outside the practice.
- If you have an urgent medical problem and can get to the surgery, we will see you as soon as possible that day. Please contact the surgery to make the necessary arrangements.
- We are prepared to visit you at home if you are ill and if as a result of illness you cannot get to the surgery. You should contact the surgery before 10 am to be visited that day.
- We will ensure you know the names of all the practice staff that you see.
- We will provide you with practice leaflets which explain surgery times, the services we offer and how to contact us in an emergency.
- We try to work as a team within the practice with each member having special skills and expertise and although you may be asked to attend a particular clinic or team member we will respect your choice not to accept this.
- We will endeavour to explain the effects of any drugs we prescribe for you and will review long term medicines with you at agreed times
- We have a practice code of confidentiality which can be obtained from reception.
- We will refer you for a specialist opinion if we believe you will benefit and, if necessary, will arrange a follow up discussion with you after you have seen the specialist.
- If you are concerned or have a query about any treatment you have received here please contact Mr S Donlan, our Management Partner.
- When you leave our practice we shall return your medical records to the NHS within 14 days of their request so that your new family doctor will have the information he/she requires as soon as possible.
- We guarantee that anybody in our team who treats or cares for you will be suitably qualified and attends regular updating programmes.
How You Can Help
Good health involves a partnership between you and the practice team. We would like you to agree to the following as your part of the deal in keeping yourself as healthy as possible and making the best use of our services.
- I recognise that my lifestyle and habits have a major effect on my health and it is up to me to make any changes that may be necessary to ensure good health.
- I will try to do all I can to help myself remain well but if I feel ill I shall contact you for advice.
- If you prescribe medicines, or other treatment, for me, I will take them as advised. I also accept that there are times when I may not need any medicines at all.
- I will contact the surgery before 10 am to ensure a visit that same day.
- I will only contact you or your deputy outside normal working hours if my medical problem is urgent and cannot wait until the next surgery.
- I will be at home when a visit has been arranged.
- If I am unable to keep an appointment, I will, whenever possible, give 24 hours notice.
- If I require an explanation of the treatment at the surgery or at the hospital I will make an appointment to discuss this with you.
- I shall let you know if I change my name, move house, or change my telephone number.
- If you do not have my medical record I shall tell you about past illnesses, hospital admissions, medication, and any allergies.
- I realise I may see any doctor although it is usually better to see the same doctor each time.
- As all the doctors are not full time, and that even the full time doctors have other medical commitments, I am aware that it may not be possible to see a particular doctor at short notice.
- I accept that this is a training practice for young doctors and for medical students and that I will be asked for my permission before being involved. I will inform the practice if I do not wish to participate.