This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 

 Please view useful messages below

To help prevent the spread of Covid19 we are asking everyone attending to wear a face covering that covers both your mouth and nose. Please ensure that this is in place before entering the premises and remains in place until leaving the premises. Thank you for your support during our continued restrictions.

Whilst we are currently working in different ways, please remember that we are still here.  All requests for GP appointments will now be triaged by your doctor to assess the need to be seen.

 

COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national If your child is severely unwell call 999 or go to ED.

Message from Endeavour Practice: Please note our surgery has restricted access, all contact must be by telephone in the first instance. Please DO NOT just turn up. This is to ensure the safety and protection of everyone. Thank you.

If you live in the Middlesbrough area and you are self isolating and need help with social issues, such as shopping and making meals etc. please visit:

 https://www.middlesbrough.gov.uk/community-support-and-safety/coronavirus-covid-19/help-boro

 The local helpline is 01642 729777 or you can visit: www.gov.uk/Coronavirus-extremely-vulnerable

 Stay home. Stay safe.

 

 

 

 If the surgery is closed and you require urgent medical assistance which cannot wait until the surgery re-opens, please ring 111.

 

Calls to NHS 111 are free from both landlines and mobiles.

 

If you have a life threatening medical emergency, please dial 999

Comments & Complaints

suggestionsAll of the doctors and staff in this surgery try at all times to provide the best care they can. Sometimes our best is not up to the standard that we would like and we hope that by working together any deficiencies will be remedied.

If you are not happy with any aspect of the service we provide we will be pleased to discuss this with you through the practice suggestions and complaints system.

If you wish to suggest any improvements to the services we provide we will be keen to discuss them with you.

To access the suggestion and complaints procedure please ask one of the receptionists for details or write to the Management Partner.

If you are still unhappy after using the practice based complaints procedures. You may approach the Parliamentary and Health Service Ombudsman (see below) who will undertake an independent review of your complaint.

Details are available in our complaints policy leaflet.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website