Noticeboard

 

 Please view useful messages below

To help prevent the spread of Covid19 we are asking everyone attending to wear a face covering that covers both your mouth and nose. Please ensure that this is in place before entering the premises and remains in place until leaving the premises. Thank you for your support during our continued restrictions.

Whilst we are currently working in different ways, please remember that we are still here.  All requests for GP appointments will now be triaged by your doctor to assess the need to be seen.

 

COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national If your child is severely unwell call 999 or go to ED.

Message from Endeavour Practice: Please note our surgery has restricted access, all contact must be by telephone in the first instance. Please DO NOT just turn up. This is to ensure the safety and protection of everyone. Thank you.

If you live in the Middlesbrough area and you are self isolating and need help with social issues, such as shopping and making meals etc. please visit:

 https://www.middlesbrough.gov.uk/community-support-and-safety/coronavirus-covid-19/help-boro

 The local helpline is 01642 729777 or you can visit: www.gov.uk/Coronavirus-extremely-vulnerable

 Stay home. Stay safe.

 

 

 

 If the surgery is closed and you require urgent medical assistance which cannot wait until the surgery re-opens, please ring 111.

 

Calls to NHS 111 are free from both landlines and mobiles.

 

If you have a life threatening medical emergency, please dial 999

Appointments System

Thanks to our system, doctors are able to see the most ill patients first. Patients also have an increased chance of seeing their doctor of choice. We do have a number of advice calls available. The process is as follows:

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For advice or an appointment with the doctor, contact us on 01642 242192 . If booking an appointment with the nurse or for bloods, this is completed in the traditional wayAdvice calls are strictly for medical advice. If you are contacting us for a repeat fit note then the reception staff will deal with your request on the doctors behalf. Our reception staff are trained Care Navigators and as such they may direct you to a Pharmacist or other Health Professional who may be able to deal with your query more quickly.

The receptionist will ask you for the patient’s name and a contact number & a brief description of the problem. If you need to speak to the doctor urgently, because it’s an emergency, tell the receptionist straightaway.

The receptionist will ask you to say generally what your health problem is. You don’t have to tell the receptionist if you don’t want to, but if you can, it helps the doctor to decide whom to prioritise for a call back based on clinical need. Wherever possible the receptionist will try to arrange for you to speak to your chosen doctor.

Your doctor will call you back as soon as they can. Generally you will be called at a set time. You can then talk to your doctor about your health problem in the same way you do if you come into the surgery for your appointment. If the doctor thinks that a face-to-face appointment is still required, he or she will make an appointment for you.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website