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Noticeboard

If you require a GP or Nursing Appointment out of normal practice hours or general medical advice please call the Star 111 Service.  Alternatively you can book an out of normal surgery hours appointment via the following URL http://www.starappointment.co.uk/booking/ simply copy & paste this into your web browser.

STAR 111 Out of Hours Service

If you cannot get an appointment at your own GP surgery you can ask them to make you an appointment at one of our STAR GP centres. If you need to see or speak to a GP out of hours you should call NHS 111 to access the STAR service or alternatively book on line using the following URL http://www.starappointment.co.uk/booking/ copy & paste it into your web browser.

The STAR service offers appointments from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends and Bank Holidays.

One of our GPs or a nurse practitioner will ring you back and carry out an initial assessment over the telephone.

If required, the clinician will either consult over the telephone or offer a face-to-face appointment at one of our dedicated GP centres.

Patients accessing our service will always be asked for their consent to allow clinicians to view their electronic medical records, which will help us provide the most appropriate advice and care. Patients may also be referred onto other services more appropriate to their needs

IMPORTANT NOTICE FOR PATIENTS

SURGERY CLOSURE DUE TO GP TRAINING ON THE FOLLOWING DATES :-

* THURSDAY 21st JUNE 2018

THE LOCAL NHS HAVE ARRANGED FOR THE DOCTORS TO ATTEND TRAINING. THEREFORE THE PRACTICE WILL BE CLOSED FROM 12.30.P.M. ON THAT DAY UNTIL IT RE-OPENS AS USUAL ON THE FOLLOWING MORNING. PATIENTS CAN TELEPHONE 111 IF THEY NEED TO SPEAK TO A HEALTH PROFESSIONAL WHILE THE SURGERY IS CLOSED. 

 

Comments & Complaints

suggestionsAll of the doctors and staff in this surgery try at all times to provide the best care they can. Sometimes our best is not up to the standard that we would like and we hope that by working together any deficiencies will be remedied.

If you are not happy with any aspect of the service we provide we will be pleased to discuss this with you through the practice suggestions and complaints system.

If you wish to suggest any improvements to the services we provide we will be keen to discuss them with you.

To access the suggestion and complaints procedure please ask one of the receptionists for details or write to the Management Partner.

If you are still unhappy after using the practice based complaints procedures. You may approach the Parliamentary and Health Service Ombudsman (see below) who will undertake an independent review of your complaint.

Details are available in our complaints policy leaflet.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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