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Noticeboard

We now have late night appointments available every Thursday from 6.30pm until 8pm at our Martonside Practice ( 1A Martonside Way, Middlesbrough TS4 3BU-opposite James Cook Hospital). Telephone Endeavour Practice on 01642 242192 to book a late night appointment or book online via your online log in to attend Martonside Medical Centre and see an Endeavour Clinician.

If you require a GP or Nursing Appointment out of normal practice hours or general medical advice please call the Star 111 Service.  Alternatively you can book an out of normal surgery hours appointment via the following URL   http://www.starappointment.co.uk/booking/ simply copy & paste this into your web browser.

STAR 111 Out of Hours Service

If you cannot get an appointment at your own GP surgery you can ask them to make you an appointment at one of our STAR GP centres. If you need to see or speak to a GP out of hours you should call NHS 111 to access the STAR service or alternatively book on line using the following URL http://www.starappointment.co.uk/booking/ copy & paste it into your web browser.

The STAR service offers appointments from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends and Bank Holidays.

One of our GPs or a nurse practitioner will ring you back and carry out an initial assessment over the telephone.

If required, the clinician will either consult over the telephone or offer a face-to-face appointment at one of our dedicated GP centres.

Patients accessing our service will always be asked for their consent to allow clinicians to view their electronic medical records, which will help us provide the most appropriate advice and care. Patients may also be referred onto other services more appropriate to their needs

IMPORTANT NOTICE FOR PATIENTS

SURGERY CLOSURE DUE TO GP TRAINING ON THE FOLLOWING DATES:-

Thursday 20th June 2019

Thursday 12th September 2019

Thursday 30th January 2020

Thursday 12th March 2020

THE LOCAL NHS HAVE ARRANGED FOR THE DOCTORS TO ATTEND TRAINING. THEREFORE THE PRACTICE WILL BE CLOSED FROM 12.30.P.M. ON THAT DAY, UNTIL IT RE-OPENS AS USUAL ON THE FOLLOWING MORNING. PATIENTS CAN TELEPHONE 111 IF THEY NEED TO SPEAK TO A HEALTH PROFESSIONAL WHILE THE SURGERY IS CLOSED OR BOOK AN APPOINTMENT WITH STAR SERVICES AFTER 6PM ON LINE AT http://www.starappointment.co.uk

APOLOGIES FOR ANY INCONVENIENCE THAT THIS MAY CAUSE.

 

 

 

Confidentiality

confidential_fileWhatever a patient tells a doctor is treated confidentially.

Normally a record is kept either in the written notes or on a computer, sometimes both.

The law normally gives you access to this information and we will provide you with help to understand it. It may be necessary to charge for this, but the charges are restricted by law. Photocopies of our records may be provided but we do have to charge for this.

Access to any details of your attendance or treatment is provided to doctors and staff at the surgery, or when seeing other health services on a “need to know” basis.

From time to time other people ask for information about you; we do not provide this information without your written consent, or knowledge. The exception to this is when information is requested for administration of the NHS, or audit and inspection of our work. Those who are given this information work under strict rules of confidentiality and will usually be dismissed, or even prosecuted for disclosure. You may, however, ask our Management Partner to mark your records as 'closed' to such activity.

Sometimes we are required to give information about you by law, or in the interests of others; this includes notification of births, deaths and certain infections, information concerning child protection and records that we are required to produce to the courts; normally we will seek your consent, or at least inform you, in such cases.

When can Young People see the Doctor or Nurse on their Own?

All in the above about confidentiality applies to young people too.

If you are 16 years of age or over you can give your permission to have any treatment and we will not involve your parent or guardian without your consent. This means that you can choose to be seen on your own by a doctor or a nurse.

If you are under 16 years of age, ideally we would like you to involve your parent or guardian in any medical matter. However, if you do not want to involve your parent or guardian we are willing to treat you provided you understand what the treatment is about.

Contraception and Young People

The doctors and nurses are happy to talk to any young person of any age about contraceptive matters and they are able to prescribe treatment if appropriate.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

 
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